Service and Country Specific Requirements

Customer’s use of the Services is subject to Customer’s compliance with the Service Specific Requirements, Country Specific Requirements, and Country Specific Requirements for Communications Services below (collectively, "Requirements") to the extent applicable.

If any of the following terms are used but not defined within a Requirement below, they will have the meanings set forth in the Twilio Acceptable Use Policy ("AUP"): "you", "your", "yours", "Customer", "Twilio", "End User", and "Services." Twilio may update or modify these Requirements from time to time. These updates and modifications that are material in nature are covered in this change log, which Customer deems as reasonable and sufficient notice given to Customer for such updates and modifications. Customer’s continued use of the Services constitutes Customer’s acceptance of the updated or modified Requirements. Twilio recommends that Customer periodically reviews the change log and these Requirements.

These Requirements are part of the AUP.

Service Specific Requirements

The Service Specific Requirements for a particular Service apply solely to the extent Customer uses the identified Service.

Services Using or Incorporating Artificial Intelligence or Machine Learning Technology

Some Services that use or incorporate artificial intelligence or machine learning technology features or functionality require the acceptance of additional terms (collective, "AI/ML Features"). If Customer elects to use an AI/ML Feature, Customer will need to accept and agree to the applicable AI/ML Feature terms when opting into using or otherwise activating such AI/ML Feature. The use of an AI/ML Feature is entirely optional and not required to use any Services. The terms for the AI/ML Features are available here.

Third Party Services

Twilio acts as reseller of the third-party products and services set forth below (“Third Party Services”). If Customer purchases any Third Party Services from Twilio, such Third Party Services are solely provided by the applicable third party set forth below (“Third Party Provider”). Customer’s use of any Third Party Services is subject to the applicable Third Party Provider’s terms set forth below (“Third Party Terms”). Twilio is not a party to any Third Party Terms and is not liable for any Third Party Services whatsoever.

Third Party Services